shipping and returns
All our orders are shipped from Amsterdam, The Netherlands.
free NL standard delivery
All orders are delivered by PostNL.
Delivery is currently free on all NL orders.
free EU ground delivery on orders over €50
Orders are delivered by PostNL.
EU ground shipping, € 7,50
Delivery is currently free on orders over € 50 the below countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Monaco, Poland, Portugal, Scotland, Slovakia, Slovenia, Spain (Canary and Balearic Islands excluded), Sweden, The Netherlands.
International orders to the rest of the world are sent via UPS.
Rest of Europe € 25
(Cyprus, Finland, Greece, Romania, Switzerland, United Kingdom)
Rest of the world, € 60
(Australia, Bahrain, Canada, Chile, China, Egypt, Estonia, Georgia, Hong Kong, Japan, Jordan, Kuwait, Lebanon, Lithuania, New Zealand, Norway, Oman, Qatar, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Turkey, and United States, United, Arab Emirates)
International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties imposed by your country’s government. If your order is subject to these duties/taxes they will not appear on your ZENOLOGY invoice, but will be presented to you and collected by the parcel carrier at time of delivery. Also, if you refuse to pay taxes/duties your parcel be returned to ZENOLOGY and you will be charged for the return shipment costs.
refunds and returns
Only Products purchased on zenology.com website can be returned to Zenology for refund or exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Zenology will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
In the event that you react to a product, you have the option of exchanging or refunding it.
All Products must be returned to Zenology Online, Cruqiusweg 111K, 1019 AG Amsterdam, The Netherlands. The customer is responsible for the shipping costs incurred when sending the Products back to Zenology.
Should a Product be damaged while it is being shipped to you by us, Zenology will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Zenology to process any refund or exchange. Please call +31 (0)20 624 76 69 14 or email to firstname.lastname@example.org in advance of your intention to return or exchange a Product, so that Zenology staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain your parcel has been safely received by Zenology. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through the credit card used for payment.