shipping and returns
All our orders are shipped from Amsterdam, the Netherlands.
NL standard delivery and free EU ground shipping
All orders are delivered by PostNL.
Delivery is currently free on all NL orders and for EU ground shipping to the below countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Latvia, Luxembourg, Monaco, Poland, Portugal, Scotland, Slovakia, Slovenia, Spain (Canary Islands excluded), Sweden, The Netherlands, United Kingdom.
International orders to the rest of the world are sent via UPS.
Rest of Europe and North America, € 25
(Cyprus, Canada, Finland, Greece, Romania, Switzerland, United States)
Rest of the world, € 60
(Australia, Bahrain, Chile, China, Egypt, Estonia, Georgia, Hong Kong, Japan, Jordan, Kuwait, Lebanon, Lithuania, New Zealand, Norway, Oman, Qatar, Russia, Singapore, Taiwan, Thailand, TurkeyUnited, Arab Emirates, Saudi Arabia)
International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties imposed by your country’s government. If your order is subject to these duties/taxes they <strong>will not</strong> appear on your ZENOLOGY invoice, but will be presented to you and collected by the parcel carrier at time of delivery. Also, if you refuse to pay taxes/duties your parcel be returned to ZENOLOGY and you will be charged for the return shipment costs.