Zenology BV (hereinafter “Zenology”) is a company having its registered office at Cruqiusweg 111P, 1019 AG Amsterdam, The Netherlands registered at the Chamber of Commerce under number: 34338914. VAT Indentification Number: NL820753294B01.
Zenology contact details:
Cruquiusweg 111 P
1019 AG Amsterdam, The Netherlands
T +31 (0)20 624 76 69
acceptance of the terms of trade
amendment of the terms of trade
Zenology has the right to amend these Terms of Trade from time to time. The amendments brought to the Terms of Trade will be applicable to any order registered after the amended Terms of Trade are online.
Please read these Terms of Trade carefully as they contain important information including warranty disclaimers and limitations of liability. You acknowledge that you have read and accepted these Terms of Trade.
definitions and application
1. In these Terms of Trade, “Zenology” means Zenology BV, trading as Zenology, ‘you’ means the individual who is ordering product on the website, and the “Products” means the Zenology products which may be ordered on the zenology.com website.
2. By purchasing a Product on the website, you formally accept, without reserve, these Terms of Trade which apply to any purchase delivered worldwide.
The online sale of Products offered on zenology.com website is intended to individuals who are residing worldwide.
The Products covered by these Terms of Trade are those presented on the zenology.com website, within the limits of available stocks.
Zenology will make its best efforts so that the photograph of the Products is as good as possible. Please note, however, that the representation of the Products as reproduced from your screen may differ from the exact Product.
The Shipping Fee is specified in the Order Total. International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties imposed by your country’s government. If your order is subject to these duties/taxes they will not appear on your ZENOLOGY invoice, but will be presented to you and collected by the parcel carrier at time of delivery. Also, if you refuse to pay taxes/duties your parcel be returned to ZENOLOGY and you will be charged for the return shipment costs.
The Delivery time will be:
1. Where the Order is to be delivered to an address within The Netherlands, Zenology will use reasonable endeavours to deliver the Order within 3 working days (Monday-Friday excluding official public holidays) from the date the Order was submitted by you;
2. Where the Order is to be delivered to an address in another country, Zenology will use reasonable endeavours to deliver the Order within 14 working days from the date the Order was submitted by you;
3. You will be required to sign for all deliveries.
1. To submit an order for Products you must:
a. create an account with Zenology on this website by registering your details and creating a password which will be associated to your username (the email address which you have indicated)
b. complete and submit the online order through your Zenology account.
2. Zenology reserves the right to refuse any order. In such case, Zenology will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
Coupon code from gift voucher for www.zenology.com is valid for 12 months from the date of purchase. Total value gift voucher to be spend in one go (one order); gift voucher cannot be used in combination with other discounts or promotions. No returns, damaged deliveries will be replaced.
Only one coupon code can be used each time and therefore cannot be combined with other offers using coupon code. Coupon codes are not valid in combination with other discounts or promotions. Each coupon code can be used only once, unless otherwise specified. If the coupon code has a minimum purchase requirement, taxes, shipping, gift wrapping, and handling charges do not apply toward the minimum purchase amount. The coupon code is not transferable, may not be resold or redeemed for cash. If you return items purchased using a coupon code, we will subtract the value of the promotional code from your return credit. Limit one coupon code per customer.
prices and payment
1. All prices on the website are in Euros and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice, being accepted that the price applicable to any order is the price indicated on the website at the time of submitting the order.
2. The amount payable to Zenology for an order will be the total of the following amounts:
a. the sum of the price of each Product ordered as indicated on the website at the time of submitting the order (Cart Subtotal);
b. the cost of delivery determined in accordance with Delivery stated above, and
3. You must pay the order amount at the time of submitting the order. Payments will be made through securised systems, which uses the SSL “Secure Socket Layer” protocol, so that all information is encrypted by a software and no third-parties may have access to this information during its communication on the web.
4. Where the Order is to be delivered to some countries, you may need to pay customs charges to the government in addition to the order amount.
When selling online, the seller is only bound by a limited duty; its liability may not be sought for damages resulting from the use of Internet such as the loss of data, any intrusion, virus, service disruption or other non-voluntary issues.
1. Zenology reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:
a. withhold supply and dispose of the Products requested in the order, and/or
b. refuse to deal further with you, and Zenology will not be liable to you for any loss or damage directly or indirectly resulting from any such action.
2. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
3. Subject to the following “Warranty” clause and to the fullest extent permitted by law, the liability of Zenology for any loss or damage suffered by you as a result of Zenology breaching its obligations under these Terms of Trade or other tortious duty (including arising by reason of defects in the Products) is limited to a refund or replacement of the relevant Products.
Zenology gives no commercial warranty in respect of the Products.
The Products are subject to the legal warranty provided.
In case of non-conformity of the Product, such Product may be returned without charges to the seller which will proceed with its replacement. If the reparation or replacement of the product are not possible, the purchaser may return the product and have the price reimbursed, or keep the product and have the price partially reimbursed.
your right to cancel the purchase
You have the right to return the Products, without any justification nor any penalty. However, if the return of the Products is not motivated by a product defect or an error committed by Zenology, you will bear the shipping charges for the return.
You may exercise this right within 14 days from the receipt of the Products.
If you exercise this right to cancel the purchase, you will return, at your own costs, the Products ordered, in a state fit for their new commercialisation, to the following address: Zenology Online, Cruqiusweg 111K, 1019 AG Amsterdam, The Netherlands.
Zenology will reimburse you within 30 days from the exercise of your right to cancel the purchase.
refunds and returns
Only Products purchased on zenology.com website can be returned to Zenology for refund or exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Zenology will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
In the event that you react to a product, you have the option of exchanging or refunding it.
All Products must be returned to Zenology Online, Cruqiusweg 111K, 1019 AG Amsterdam, The Netherlands. The customer is responsible for the shipping costs incurred when sending the Products back to Zenology.
Should a Product be damaged while it is being shipped to you by us, Zenology will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Zenology to process any refund or exchange. Please call +31 (0)20 624 76 69 or email to email@example.com in advance of your intention to return or exchange a Product, so that Zenology staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain your parcel has been safely received by Zenology. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through the credit card used for payment.
If Zenology is delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Zenology will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.
These Terms of Trade are governed by Dutch law and any dispute or claim arising out of or in connection with their interpretation or execution will be subject to the jurisdiction of the Dutch courts, provided it is acceptable under applicable laws;
The information contained in this document apply to the online sale website directed by Zenology BV.