FAQ

If you wish to cancel your order, contact our customer service as soon as possible: we will do our best to help you.

If your order is already being prepared, we will unfortunately not be able to cancel it. In this case, you must send us back your unwanted item by mail (France only). More information on return conditions.

A 1. I have try with the sample and the packaging of the bottle is NOT opened.

If your perfume does not suit you, you have 30 days from the delivery date to return your unopened package to us in its original case free of charge.

Please consider, that only the return shipping from France will be accepted. For more details on our return policy, or to find out how to obtain your return label, contact customer service.

A2. I have try with the fragrance and the packaging of the bottle is opened.

Unfortunately, for hygienic reasons, if the packaging of the bottle has been opened or the bottle used, we cannot refund you. To test your perfume, it would more useful for you to use the sample included in your package. Make sure you like the fragrance before opening it.

In order to verify that our perfumes have not been used and are still in their original packaging, we manually control each returned order. However, in order to guarantee to our customers the fullest conformity of our perfumes, they will be used later as testers for our distributors.

Return packages take between 5 to 10 working days to be delivered to us after deposit. We advise you to keep your tracking number and your proof of deposit. Once your package has been received, give our logistics team a few days to process your request. You will receive an email when your refund has been made. Refund is made on the means used for payment. If the fragrance was paid with a gift card, you will receive a new one by email.

We accept returns under the following conditions:

• Return from The Netherlands are only accepted. Please, accept our apologies for the inconvenience. Our clients’ satisfaction is very important for us, and we are trying to improve our customer experience. We hope to open the return and exchange to other countries soon
• Products must remain film protected, including the packaging and the special accessories. Incomplete, damaged, opened, or altered items will not be accepted for return
• Return made after 30 days of the delivery, will not be accepted
• The package of the returned item must be sent to a courier within 30 days of the return authorization

Returns are free, please contact customer service through email, we will explain the all the steps to return your item.

You will be reimbursed within 30 days of receipt of your items returned to our warehouse, by crediting your bank card or your Paypal account.

Once your items is returned, you will be notified by email.

ZENOLOGY accepts payments by bank card or Paypal or through our virtual ZENOLOGY gift card.

The virtual gift cards available on our site by credit card or paypal.

It is not possible to buy a ZENOLOGY virtual gift card with a ZENOLOGY virtual gift card. It cannot be exchanged or refunded, valid for 1 year from the date of reception with an email confirmation

Your invoice will be sent to your email address.

If you lose it, you can find it any time on zenology.com, in the “Order history” section of your account.

First check that you did not make any mistakes when entering your credit card number.

If that still does not work, you can call our customer service we will do our best to help you.

A: Step 1

Select the perfumes you want to buy and add them to your shopping bag. Once your shopping bag is complete, click on “checkout”.

Step 2

Is this your first order ? You can create your ZENOLOGY customer account. Already have an account ? You just need to identify with your email address and password.

Step 3

• Billing details, enter your personal and shipping informations.
• Double-check that all the field are filled in correctly.
•  

Step 4

Your order is registered. In a few minutes, a confirmation email will be sent into your mailbox. We will ship your package with great care and you will receive it within a few days.

A problem? Contact our customer service if you have any questions.

You have different options to order the fragrance :

• You can directly order the fragrance on our website.
• or by emailing us at: info@zenology.com.

Make sure that the email entered is the right one to receive our newsletter.

You can unsubscribe to the ZENOLOGY newsletter at any time via the link in the emails sent.

All your personal information given to us is strictly confidential and we will never pass it on to other brands, unless expressly agreed by you. And in accordance with the Data Protection Act of January 6, 1978 modified by the law relating to the protection of personal data of June 20, 2018 and the provisions of the General Regulations on Data Protection of April 27, 2016, you have a right to access, rectification, opposition, limitation of processing, erasure and portability of the data you have provided to ZENOLOGY. If you wish to exercise these rights, simply contact us.

Yes, it's possible to checkout as a guest.

You want to leave us? Too bad… But it’s very easy, just contact us via our customer support and voila ! We will delete your account.

Please contact: info@zenology.com

Please, contact info@zenology.com