shipping and returns
All our orders are shipped from Amsterdam, The Netherlands
All orders are delivered by PostNL or UPS.
NL standard delivery with PostNL, € 4,50
We offer free shipping (within NL) on all orders over € 75,00
EU ground shipping, € 15,00
Free EU ground delivery on orders over € 195,- the below countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Slovakia, Slovenia, Spain (Canary and Balearic Islands excluded), Sweden.
Rest of Europe, € 35,00
Free shipping on orders over € 250,00
Canary and Balearic Islands of Spain, Cyprus, Estonia, Finland, Georgia, Greece, Malta, Romania, Norway, Switzerland, United Kingdom
International deliveries, € 60,00
Free shipping on orders over € 350,00
Australia, Bahrain, Canada, Chile, China, Egypt, Hong Kong, Israel, Japan, Jordan, Kuwait, Lebanon, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United States and United Arab Emirates
International customers are responsible for all additional shipping costs for exchanges as well as any taxes and/or duties imposed by your country’s government. If your order is subject to these duties/taxes they will not appear on your ZENOLOGY invoice, but will be presented to you and collected by the parcel carrier at time of delivery. Also, if you refuse to pay taxes/duties your parcel will be returned to ZENOLOGY and you will be charged for the return shipment costs.
NOTE: Due to the current situation we do not deliver to the Russian Federation.
How long does it take to receive my package
A: Most of our orders are shipped within the 1 business day after your purchase from our Dutch warehouse, pending availability and credit verification.
Once your order is shipped, we estimate you will receive your order within :
* European Union and The Netherlands: 2-3 business days of its ship date
* International : 4-5 business days weeks of its ship date
Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible.
We do not ship on the weekend.
refunds and returns
Only Products purchased on zenology.com website can be returned to Zenology for refund or exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Zenology will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
In the event that a product is not to your satisfaction, you have the option of exchanging or refunding it.
All Products must be returned to Zenology, Cruqiusweg 111P, 1019 AG Amsterdam, The Netherlands. The customer is responsible for the shipping costs incurred when sending the Products back to Zenology.
Should a Product be damaged while it is being shipped to you by us, Zenology will provide you with a full refund or exchange. Return postage will be reimbursed in case of damaged, defective or incorrectly sent Products and a reimbursement will be issued in the original form of payment.
In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Zenology to process any refund or exchange. Please call +31 (0)20 624 76 69 or email to firstname.lastname@example.org in advance of your intention to return or exchange a Product, so that Zenology staff can assist you with a smooth transaction.
Please retain your postal receipt until you are certain your parcel has been safely received by Zenology. We may need to see this if we fail to receive your package.
We will do our best to process returns within 10 business days of receipt and a reimbursement will be issued through issued in the original form of payment.